Notice: Medlocker does not initiate communication via phone or email to promote specific medications. If you receive such a message or call, it is likely from an individual not affiliated with Medlocker. Do not engage, transact, or provide any personal or health information. For your safety, always ensure you are communicating with a HIPAA-compliant company, such as Medlocker. If you encounter any suspicious communications, please report the incident to Medlocker at support@medlocker.me or call our customer support at +1-833-445-7714 | For reorder or refills, click here!

ABOUT US

Medlocker connects you with independent partner pharmacies and independent U.S.-licensed prescribers. Every order includes a complimentary prescription evaluation, if medically appropriate, and discreet delivery to your door.

The Care Experts are here to support you.

Real People. Real Support.

FAST DELIVERY

Most prescriptions are processed within 24–48 hours, with discreet shipping across the U.S.

SECURED SHOPPING

Your privacy comes first with HIPAA-compliant, encrypted checkout and trusted payment options.

THE CARE EXPERTS

Friendly, knowledgeable support whenever you need it. Real People. Real Support.

Frequently Asked Questions

Order online: Visit our website (www.medlocker.me) anytime, 24/7.
Call us: We're happy to help over the phone through 1-833-445-7714.
Email us: Send your order details to support@medlocker.me.

No, you have several convenient ways to order!

Order online: Our website is available 24/7 for browsing and ordering.
Order by email: Send your order details to support@medlocker.me.
Reorder online: Use our quick reorder form at reorder.medlocker.me.

Have one already? You can upload your existing prescription during checkout.
Need a new one? A licensed U.S. healthcare provider will review your information and may issue a prescription at no cost if medically appropriate. No appointment needed - it's part of your order.

Once you place your order, we'll send an invoice via email with a secure payment link. Simply click the link and follow the instructions to pay with your credit or debit card.

Your payment information is processed through a secure payment gateway that uses industry-standard (PCI DSS) encryption to protect your data. We do not store your credit or debit card information on our servers.

You can request your tracking number by emailing or calling our customer support team. We'll be happy to provide it to you.

Yes, we offer returns and exchanges under certain circumstances. Please note that we cannot accept returns or exchanges for medications that have been opened or used.

We offer two ways to reach the care experts team:

Livechat: The Care Experts or Send us an email at support@medlocker.me

We, at Medlocker, prioritize the security of your personal information. We are committed to complying with the Health Insurance Portability and Accountability Act (HIPAA) and its regulations. This means we implement robust security measures to protect your data, including:

Data encryption:We use advanced encryption techniques to safeguard your personal health information (PHI) during transmission and storage.
Access controls:Only authorized personnel have access to your PHI, and we regularly review and update access controls to maintain security.
Regular security assessments:We conduct ongoing security assessments to identify and address potential vulnerabilities.
Incident response plan: We have a comprehensive incident response plan in place to promptly address any security breaches.

Our privacy policy outlines our commitment to protecting your privacy and explains how we collect, use, and disclose your personal information. You can find our privacy policy on our website: Privacy Policy