No, you have several convenient ways to order!

• Order online: Our website is available 24/7 for browsing and ordering.
• Order by email: Send your order details to thecareexperts@medlocker.me.
• Reorder online: Use our quick reorder form at reorder.medlocker.me.

• Have one already? You can upload your existing prescription during checkout.
• Need a new one? A licensed U.S. healthcare provider will review your information and may issue a prescription at no cost if medically appropriate. No appointment needed - it's part of your order.

Once you place your order, we'll send an invoice via email with a secure payment link. Simply click the link and follow the instructions to pay with your credit or debit card.

Your payment information is processed through a secure payment gateway that uses industry-standard (PCI DSS) encryption to protect your data. We do not store your credit or debit card information on our servers.

You can request your tracking number by emailing or calling our customer support team. We'll be happy to provide it to you.

Yes, we offer returns and exchanges under certain circumstances. Please note that we cannot accept returns or exchanges for medications that have been opened or used.

We offer two ways to reach the care experts team:

Livechat: The Care Experts or Send us an email at thecareexperts@medlocker.me

We, at Medlocker, prioritize the security of your personal information. We are committed to complying with the Health Insurance Portability and Accountability Act (HIPAA) and its regulations. This means we implement robust security measures to protect your data, including:

• Data encryption:We use advanced encryption techniques to safeguard your personal health information (PHI) during transmission and storage.
• Access controls:Only authorized personnel have access to your PHI, and we regularly review and update access controls to maintain security.
• Regular security assessments:We conduct ongoing security assessments to identify and address potential vulnerabilities.
• Incident response plan: We have a comprehensive incident response plan in place to promptly address any security breaches.

Our privacy policy outlines our commitment to protecting your privacy and explains how we collect, use, and disclose your personal information. You can find our privacy policy on our website: Privacy Policy

We have identified incidents where unauthorized individuals or entities attempted to present themselves as affiliated with Medlocker. To protect our members, we have taken—and will continue to take—appropriate legal actions against such activities.

If something feels off—such as unusual requests, unofficial forms, payment demands, or unfamiliar representatives—do not engage. Please forward the details to report@medlocker.me so our team can investigate.

Medlocker will never ask you to share:

• Your personal login credentials.
• Payment information via unofficial channels.
• Sensitive medical information outside of our secure systems.

If you are unsure, please report it to us for verification.

Yes. Medlocker has initiated legal action to prevent fraudulent activity and to protect our brand, partners, and members.

You may email report@medlocker.me with the person’s name, communication details, or any documents provided, and our team will verify them for you.